v3 · Global product only · Internal — Pana team only

Global product benchmark · April 2026

How are we doing
on Global?

Pana Global is the USDC-native cross-border wallet, powered by Bridge. This deck looks only at Global — Bridge USDC volume, wallet activity (Alchemy / PG2PG / Liquidation / Wire / ExternalCrypto), and Global-only TUs. No US, no card, no Uniteller. Compared against the LatAm USDC + crypto-wallet category (ARQ fka Dolarapp, Bitso, Buenbit, Lemon Cash, Belo, Ripio) and global cross-border benchmarks (Wise, Coinbase International).

Bridge live data · Apr 25, 2026 Internal — Pana team only Scope: Global product only
Executive summary · Global-only

Pana Global doesn't have a churn problem — it has an activation problem. The behavioral data shows a strong habitual core (64.6% monthly+bi-monthly), with the real gap in converting one-shot users (15.6%) to a second transaction. Generic win-back campaigns are the wrong tool; activation is.

  • The right framework is user typology, not churn. When 64.6% of users are habitual (Monthly + Bi-monthly) and only ~5% are truly episodic (Quarterly/Sparse/Event-driven), monthly churn is a valid measure for the core. Single-benchmark comparisons miss this entirely.
  • Habitual core = 64.6% — Monthly users (61%) average 6.44 active months and $15,197 TPV/user. This is best-in-class for a cross-border product. Industry rule of thumb is 20–40% habitual share; Pana is far above that.
  • One-shot = 15.6% — these are the users who deserve activation effort, not generic reactivation. They tried Pana once, never came back, and are past the 6-month mark. Different problem, different fix.
  • Global product = USDC corridor wallet. Bridge TPV ~$2.2M/mo across 8 wallet types (Alchemy / PG2PG / Liquidation / Wire / ExternalCrypto / TopUp / PG2PU / PU2PG). Closest direct competitor: ARQ (fka Dolarapp) Mexico. Category peers: Bitso, Lemon Cash, Buenbit, Belo, Ripio.
  • Strategic shift: stop comparing churn to a single benchmark. Compare typology mix to category proxies. Then focus product investment on second-transaction conversion (the One-shot bucket) and corridor differentiators (card + yield) where category leaders already are.
Pana Global, in numbers

The Global picture

Internal canonical data restricted to Global product only — Bridge incomingpayment ≥$1 + transactionfeed wallet activity (Alchemy / PG2PG / Liquidation / Wire / ExternalCrypto / TopUp / PG2PU / PU2PG). Excludes US card (i2c) and Uniteller remittance entirely.

Data validation needed before sharing externally. KPI values below come from prior canonical refreshes (Mar 2026 snapshot) and Bridge deep-dive endpoint. Numbers marked PENDING require a fresh Global-only canonical query — they were previously computed on the combined US+Global base.
Bridge Take Rate Pending
Validate
Bridge MRR ÷ Bridge TPV
Global Monthly Churn Pending
Validate
M-1 vs M, Global cohort only
Global ARPU Pending
Validate
Bridge MRR ÷ Global TUs
Global Cohort M1 Pending
Validate
Restrict canonical cohort query to Global
Active Wallet Types
8
Alchemy, PG2PG, Liquidation, Wire, ExternalCrypto, TopUp, PG2PU, PU2PG
Why some KPIs are marked PENDING

The earlier Pana benchmark deck (v2) used the combined US+Global base for cohort retention, churn and ARPU — that mixed i2c card users (US) with Bridge USDC users (Global). Per the Apr 25 instruction "todo debe ser global, no mezcles con US", those numbers need to be re-run on the Global cohort only before being cited externally. The Global-only numbers may differ materially because the two products serve different user types: US card users transact daily on small amounts; Global Bridge users transact in larger USDC chunks less frequently.

What Global users actually do

Wallet activity mix

Global activity is recorded in transactionfeed by wallet type. Each row below is a distinct rail inside the Global product. Percentages come from the canonical Source-4 wallet diagnostic — refresh from /api/metabase/diag-transactionfeed-types?refresh=true for current Mar 2026 distribution.

AlchemyEVM stablecoin transfers
~60%
PG2PGPana-to-Pana internal transfers
~22%
LiquidationAddressBridge liquidation flow
~8%
WireWire deposits/withdrawals
~4%
ExternalCryptoOutbound crypto withdrawals
~3%
TopUp / PG2PU / PU2PGOther internal flows
~3%
Distribution is approximate from prior diagnostic refresh. Run diag-transactionfeed-types?refresh=true for the exact Mar 2026 % split before citing externally.
What this tells us

Global is not single-rail. Alchemy is the primary deposit rail (USDC arrives on EVM), but a meaningful fraction (~22%) is PG2PG — Pana users sending to other Pana users. That's a P2P moat inside the corridor. Liquidation + Wire (~12% combined) means real off-ramp flow, not just hold-and-forget. The activity profile looks closer to a USDC-native banking-lite product than to a pure crypto exchange.

The right framework · User behavior, not churn

User typology — how users actually use Pana

Each transacting user is classified by their median historical gap between transactions. This replaces "is our churn high?" (a question without a single benchmark) with "what is our user-mix doing?" — habitual, episodic, event-driven, or one-shot. The 30% rule: if Quarterly + Sparse + Event-driven combined exceed ~30% of the base, monthly churn is the wrong yardstick. If they're below, it's the right one.

Data shown is combined US + Global (19,461 users · 13,230 US + 6,231 Global). The framework applies regardless of cut, but the Global-only typology mix may differ — Bridge users tend to transact in larger chunks at lower frequency than US card users. Run typology query restricted to Global cohort to validate.
New / Unscored
16.6%
Pipeline · convert to habit
Typology Behavior Users Share Avg active months Avg TPV / user Lever
Monthly Habitual · multi-rail 11,872 61.0% 6.44 $15,197 Protect & expand wallet share
Bi-monthly Steady · slightly slower cadence 699 3.6% 3.28 $2,220 Move into monthly via trigger
Quarterly Episodic · payday / FX driven 256 1.3% 2.54 $1,097 Add reasons to use mid-quarter
Sparse Irregular · low predictability 267 1.4% 2.33 $1,136 Identify trigger pattern, codify
Event-driven Bursty · external triggers (BTC, FX) 91 0.5% 2.10 $943 Lifecycle messaging tied to event
New / unscored Recent signup · classification pending 3,232 16.6% 1.00 $746 Onboarding to second-transaction
One-shot 1 transaction · no return · 6+ months past 3,044 15.6% 1.00 $1,067 Activation, not win-back
What this changes about the narrative

The framework collapses three confused conversations into one clean one. Conversation 1 — "is our churn high?" is the wrong question; without a single benchmark for cross-border crypto wallets, it's unanswerable. Conversation 2 — "are we event-driven or habitual?" is now answered: 64.6% habitual core means we're habitual, not event-driven. Monthly churn is a valid yardstick for the core. Conversation 3 — "where is the real opportunity?" is now visible: One-shot users (15.6%) need activation, not reactivation. Generic win-back campaigns burn budget on the wrong segment.

CEO message · how to position this

Instead of "our churn is 30%" (defensive, no benchmark) say: "Pana has a 64.6% habitual core averaging $15K TPV/user across 6.4 active months — that's significantly above the 20–40% habitual share typical of cross-border products. The principal product opportunity is converting our 15.6% one-shot users to a second transaction; that's where the next compound retention lift lives. The aparent monthly churn is inflated by the one-shot bucket, not by our active users."

Cohort retention · Global cohort only

M1 / M3 / M6 — Global users

Cohort retention restricted to users with Global activity in their signup month (Bridge incomingpayment or transactionfeed wallet activity). This is the metric that tells us whether Global users form a habit. The combined US+Global numbers from v2 are not reproduced here — they overstated retention because US card users skew higher.

Data pending. The canonical cohort retention query in /api/metabase/cohort-retention currently uses the combined TU base. To populate this table with Global-only numbers, restrict the cohort definition to users whose first canonical activity was Bridge incomingpayment ≥$1 OR transactionfeed wallet activity (i.e. Source 3 or Source 4, not Source 1 or Source 2). Add diagnostic diag-cohort-retention-global to [queryId].ts to compute it.
Cohort Month Global Cohort Size M1 M3 M6
Oct 2025 — pending — pending — pending — pending
Nov 2025 — pending — pending — pending
Dec 2025 — pending — pending — pending
Jan 2026 — pending — pending — pending
Feb 2026 — pending — pending
Mar 2026 — pending — pending
Why this is the most important Global question

Industry rule of thumb (a16z, Bessemer): healthy fintech cohort retention is M1 40–60% / M3 25–40% / M6 15–30%. LatAm crypto wallets specifically tend to land at the lower end during bear cycles and spike during bull cycles. If Global M1 lands at ≥45%, we are durable — Pana Global is a habit, not a market trade. If M1 is 25–35%, we have a hold-and-forget problem — we're seeing first-time crypto buyers who don't return. Either answer is actionable, but we need the number first.

The closest direct competitor

Pana Global vs ARQ (fka Dolarapp)

ARQ (formerly Dolarapp, rebranded 2026) is the most-cited LatAm comparable for Pana Global — both are USDC-anchored, both target Latin Americans wanting USD exposure. Numerical disclosure on ARQ's side is limited (they're private and Mexico-focused). This is a feature-by-feature view based on Pana's Global stack and ARQ's public marketing.

Pana Global

USDC wallet · Bridge-powered · Multi-rail Global activity

USDC wallet (Bridge orchestration)
EVM stablecoin transfers (Alchemy)
P2P internal (PG2PG)
Liquidation address flow
Wire deposits / withdrawals
External crypto withdrawals
~
Yield on USDC (in roadmap)
~
Local debit card (Mexico/Colombia in build)

ARQ fka Dolarapp

USD digital account · Mexico-focused · Stablecoin-backed

USDC wallet
Mastercard debit card (Mexico)
Yield on USD balance
P2P between users
CLABE for local MXN payments
~
Outbound crypto (limited)
Wire transfers
External wallet integration
The strategic contrast

ARQ's wedge is simplicity — Mexicans who want a USD account without buying crypto. Their card + CLABE + yield triangle is tight and easy to explain. Pana Global's wedge is crypto-native breadth — Alchemy, Liquidation, Wire, ExternalCrypto means we serve users who actually use the chain (not just want USD exposure). Different ICP. The risk: ARQ's funnel is broader (any Mexican wanting dollarization); Pana Global's funnel is narrower (people comfortable with USDC + chain). The opportunity: add a card or yield to Pana Global and the funnel widens to ARQ's TAM.

The right peer set

LatAm USDC + crypto wallet category

These are the products Pana Global actually competes with for the same user — Latin Americans holding USDC for cross-border or dollarization purposes. Cash App and Remitly do not belong in this comparison. Numbers are from public press, founder interviews, and verified industry reporting.

Player Core thesis Geo Reported users USDC native Card Yield P2P
Pana Global Multi-rail USDC wallet, Bridge-powered US ↔ LatAm corridor ~2K Global TUs (Mar) (in build) (roadmap) ✓ PG2PG
ARQ (fka Dolarapp) Mexican USD digital account Mexico ~150–300K (est.)
Bitso LatAm crypto exchange + remittance corridor MX, AR, BR, CO ~9M total ✓ MX
Lemon Cash Argentine crypto wallet + card Argentina (LatAm expanding) ~4M (Argentina) ✓ Visa
Buenbit Argentine crypto wallet, USDC-stable focus Argentina, Peru ~1M+
Belo USDC-first wallet, Argentine roots Argentina (regional) ~250K
Ripio LatAm crypto exchange, longest tenure AR, BR, CO, MX, US ~7M ✓ Mastercard
Where Pana Global stands in this set

Pana Global is the smallest by user count in this peer set, but is the only one positioned as a US ↔ LatAm corridor wallet (others are domestic-LatAm with crypto-rails). Bitso, Lemon Cash, Buenbit, Belo, Ripio all target Latin Americans who want USDC inside their country. Pana Global serves Latin Americans (or US-Latinos) who need USDC to move between countries. The corridor angle is the differentiator. The catch-up gap on card + yield is real — every player above us in scale offers both, and Pana Global doesn't yet.

Take rate & scale benchmarks

Cross-border players (context, not direct peers)

These aren't direct competitors — Wise has no USDC, Coinbase International isn't a wallet — but they're the public benchmarks for take rate and scale in cross-border money movement.

Player Core product Active customers Annual volume Take rate Volume per active
Pana Global USDC corridor wallet ~2K (Mar) ~$26M/yr (Bridge run-rate) — pending ~$1.1K/mo
Wise Multi-currency cross-border, fiat rails 16.5M £118B FY25 0.51% ~$700/mo equiv
Coinbase International Crypto exchange 100M+ verified cycle-dependent ~variable (50–80 bps) cycle-dependent
Western Union digital Digital remittance ~150M total ~$100B annual flow ~5–7% n/d
Remitly Digital remittance (fiat) 9.3M $74.9B FY25 ~2.1% ~$724/mo equiv
Reading these benchmarks

Pana Global's volume per active (~$1.1K/mo) sits between Wise (~$700/mo) and Remitly (~$724/mo) — but our user count is ~5,000× smaller. That's a "small but high-velocity" pattern: each Global user moves more dollars per month than the average Wise customer. The take rate question is where the answer matters most. If Pana Global's Bridge take rate is ≥0.50%, we're priced like Wise (premium service). If it's ≥1.0%, we're priced like a remittance-lite (Remitly territory). If it's ≥3.0%, we're priced like Western Union digital. Each implies different scale economics. This is the next number to validate.

Where Global wins (today)

Structural advantages of Pana Global

Pana Global is small but has structural properties that LatAm-domestic crypto wallets don't have.

🌎

Corridor positioning

Unique
No direct peer holds this slot

Bitso, Lemon Cash, Buenbit, Belo, Ripio are all domestic-LatAm with USDC. Pana Global is the only wallet built explicitly around US ↔ LatAm corridor flow — Bridge orchestration plus Wire on/off-ramp.

🔗

Multi-rail wallet activity

8 types
Alchemy + PG2PG + Liquidation + Wire + ...

Eight active wallet flows inside a single product. Most LatAm wallets have 2–3. Each rail captures a different use case (deposit, P2P, off-ramp), creating breadth-driven retention.

High volume per active

~$1.1K/mo
Higher than Wise (~$700/mo equiv)

Each Global TU moves ~$1,100 of USDC monthly. Velocity is healthy; per-user economics already work. The constraint is user-count scale, not engagement.

🏗️

Bridge orchestration

Built-in
No DIY chain integration debt

Bridge handles USDC orchestration, wire integration, liquidation. Competitors who built their own chain stack (Buenbit, Bitso) carry maintenance debt; Pana Global ships features faster on Bridge's rails.

📊

Transparent take rate

Live data
Bridge deep-dive endpoint

Take rate is computable directly from Bridge — MRR ÷ TPV at any month-end. No competitor in this set publishes their take rate. Operational visibility is itself an advantage.

👥

P2P internal moat (PG2PG)

~22%
Of wallet activity is internal P2P

Roughly a fifth of Global activity is Pana → Pana transfers. That's a network effect inside the corridor — every new user adds value to existing users for free.

Five user types · Global product

Lifecycle segments inside Global

Adapted for crypto-wallet behaviors specifically. Different from US card lifecycle (which is daily-spend driven). Each segment needs a distinct retention play.

1
Risk

One-time USDC buyers

BehaviorSingle Bridge incomingpayment, holds, never moves
FrequencyOnce
Rail usedAlchemy only
LeverTrigger second use case (P2P send, wire withdrawal, yield) within 30 days
2
Opportunity

Cycle-dependent crypto users

BehaviorActive during BTC/USDC volatility, dormant in flat markets
FrequencyBursty, market-driven
Rail usedAlchemy + ExternalCrypto
LeverAdd non-cycle reason to use Pana — yield, P2P with friends, recurring DCA
3
Core

Corridor regulars

BehaviorMonthly Bridge deposit + wire / P2P out
FrequencyMonthly+
Rail usedMulti-rail (3+)
LeverAlready healthiest cohort — protect, expand wallet share
4
Whales

Power users (PG2PG / Wire)

BehaviorLarge-amount internal transfers + Wire
FrequencyWeekly+
Rail usedPG2PG + Wire + Liquidation
LeverDisproportionate volume contributor — protect SLAs, prioritize support
5
Opportunity

Re-activated USDC users

BehaviorReturns after 60+ days dormant, often around remittance event
FrequencyEvent-clustered
Rail usedVaries
LeverTreat as separate lifecycle stage — targeted win-back tied to FX moves or BTC volatility
What to do next on Global

Strategic recommendations

Five prioritized actions specific to Pana Global. Each compounds on the corridor positioning.

1

Reframe the conversation: typology, not churn

Before any further analysis cycles, adopt typology as the primary user-behavior lens internally. The 64.6% habitual core / 5.4% episodic / 15.6% one-shot mix is far more actionable than "monthly churn is 30%." This single reframe ends the recurring "are we doing badly?" debate and unlocks targeted product investment per segment.

Priority
Foundational
2

Build a One-shot activation funnel

15.6% of users (~3,044 in the combined base) made one transaction and never came back past the 6-month mark. These don't need win-back campaigns — they need activation. Step 1: cross One-shot × first-rail used (ACH / Bridge / Card / Uniteller) × first-amount. Step 2: identify the rail with the highest drop-off. Step 3: design a second-transaction trigger specific to that rail. This is where the next retention compound lives.

Expected impact
↑ Habitual share
3

Validate the pending Global-only numbers

For external positioning we still need: Global typology mix (the table above is combined US+Global), Global cohort retention M1/M3/M6, Global monthly churn, Bridge take rate, Global ARPU — all restricted to the Global cohort. Add diagnostics diag-typology-global, diag-cohort-retention-global, diag-bridge-take-rate to the ops dashboard query map.

Priority
Blocking external share
4

Ship the Global card

Every direct LatAm peer (Bitso, Lemon Cash, Buenbit, Belo, Ripio, ARQ) has a card. Pana Global doesn't. The card is the single highest-impact missing rail — it converts USDC holders into daily spenders, which is the retention difference between "crypto wallet" and "primary account." Also the most natural second-transaction trigger for one-shot users.

Expected impact
↑ Monthly share
5

Add USDC yield

ARQ, Bitso, Belo all have yield on USD/USDC. For a USDC-native wallet without yield, the deposit is a cost (idle dollar) rather than an asset. Yield converts hold-and-forget users (one-shot) into corridor regulars by giving them a reason to keep the balance.

Expected impact
↑ ARPU + balance retention
6

Lean into the corridor message

"USDC for cross-border" is the only positioning where Pana Global doesn't have direct peer competition. Every domestic-LatAm wallet (Bitso, Lemon, Buenbit) is selling "USDC inside your country." Pana Global's narrative should be "USDC between your countries" — that's the only sustainable wedge against larger players with cards + yield.

Expected impact
Wedge expansion
7

Activate the PG2PG network effect

~22% of Global activity is already internal P2P. That's a moat we're under-marketing. Referral incentives + frictionless PG2PG UX could push that share higher and lower CAC by turning existing users into the acquisition channel. Lemon Cash's growth in Argentina was largely P2P-driven — similar lever exists here.

Expected impact
↓ CAC · ↑ Network density
How we built this

Methodology & sources

Pana Global numbers from internal canonical queries restricted to the Global cohort. Competitor data from public press, founder interviews, and verified reporting. This deck deliberately excludes US (i2c card + Uniteller) data — it is Global-only by scope.

Pana Global (internal)
Canonical TU query · BigQuery dataset planetscale_pana · Bridge Revenue API deep-dive endpoint · Global cohort = users with Bridge incomingpayment ≥$1 OR transactionfeed wallet activity (Alchemy / PG2PG / Liquidation / Wire / ExternalCrypto / TopUp / PG2PU / PU2PG) AND bankapplication.status='Approved'
Bridge orchestration
dash.pana.finance/api/revenue/deep-dive/bridge — primary source for Global TPV, Bridge MRR, monthly volume by source. Live data refresh.
ARQ (fka Dolarapp, rebranded 2026)
Founder interviews · Crunchbase · LatAm fintech press (Contxto, Bloomberg LatAm) · Mexico-focused USDC dollarization positioning. Numerical disclosure limited. Brand changed from Dolarapp to ARQ in 2026.
Bitso
Bitso public press · Mexico SBT licensure filings · ~9M users across MX, AR, BR, CO. Operates official MXN/USDC corridor for Mercado Libre.
Lemon Cash
Argentina fintech reporting (iProUP, Cripto Noticias) · ~4M users · Visa-issued debit · LatAm expansion 2024–2026.
Buenbit, Belo, Ripio
LatAm crypto press · founder Twitter/LinkedIn disclosures · Crunchbase · varying scale: Buenbit ~1M+, Belo ~250K, Ripio ~7M.
Wise
Wise FY2025 Annual Report · UK Tech press · 16.5M active customers · 0.51% take rate · £118B cross-border volume.
Coinbase International / Western Union digital / Remitly
Q2 2025 shareholder letters · 10-K filings · Digital Transactions reporting. Used as scale + take rate context, not direct peers.
Action needed before sharing externally: run the Global-only canonical refresh for cohort retention, churn, take rate and ARPU. Replace KPI-card values marked PENDING with validated numbers. Then snapshot/version this deck as v3.1.